Remote Position. Must be a Texas Resident. Applicants will provide high-level of customer service via the WIC state live chat. Applicants will demonstrate the ability to have respectful and effective communication and relationships with clients, community resources and co-workers to ensure seamless assistance to children and families on the WIC Program. This involves using proper chat etiquette with a multi-cultural population. Receive and process chats requesting WIC services and information following program’s policies and procedures. Provide appropriate information such as location of clinics, appointment verification, scheduling, and rescheduling of appointments utilizing agency computer database. Knowledge of personal and/or network computers, office, word processing, email and database software applications. Prior experience assisting customers via live chat preferred.

Ability to type at the rate of 35 wpm. Possess good written and oral business communication skills. Bilingual in Spanish preferable. Must adhere to confidentiality standards, rules, and laws. Be able to work with minimal supervision and be a team player. Includes some Saturday & Sunday work. Clinic hours will vary due to Acquire demands. Must be able to work fully remote while maintaining client confidentiality. Must possess a valid Texas Driver's License, be insurable. Basic math and computer skills required. High school diploma/GED required. Post high school clerical training desired.